Mineral Conversion Bundle — Terms & Conditions

Seller: Mg2plus Pty Ltd (“Mg2plus”, “we”, “us”, “our”)
ABN: 48 641 125 948
Effective date: 8 June 2026

1. About these Terms

1.1 These Terms apply to the purchase of any Mineral Conversion Bundle (the “Bundle”) from Mg2plus as part of this promotion.

1.2 By purchasing a Bundle you agree to these Terms. Please read them before you buy. If you do not agree, do not purchase.

1.3 These Terms work alongside your rights under the Australian Consumer Law. Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy you have by law that cannot lawfully be excluded. If anything in these Terms conflicts with those rights, your rights apply and that part of these Terms does not.

2. Definitions

• Bundle — the “Mineral Conversion Bundle” you purchase, with contents that depend on your selected pool-volume tier (see clause 4).
• Magtivate — the magnesium-based pool mineral product formulated to aid in the conversion of a saltwater pool into a magnesium-rich mineral pool, supplied in full at the time of purchase.
• Minergenix — the maintenance mineral product, which you may take in full at purchase or partly defer to claim over time (see clauses 7–8).
• Free Gift — any promotional item (for example, a robotic pool cleaner) included with certain Bundles while stocks last (see clause 9).
• Certified Stockist (or Stockist) — a pool retailer or technician certified by Mg2plus to fulfil Bundle collection, carry out or oversee the initial pool conversion, provide water testing and support, and verify and hand over Minergenix claims.
• Nominated Stockist — the Certified Stockist assigned to your order, whether you select them or we identify and onboard them based on your location (see clause 6).
• My Bundle — your personal order page on the Mg2plus website, which tracks your order, your assigned Stockist, your remaining Minergenix entitlement and your claim code.
• Claim Code — the rotating, one-time code shown on your My Bundle page, used by a Stockist to verify and release a Minergenix claim.
• Purchase Date — the date your order is paid in full and confirmed on the Mg2plus website.

3. Eligibility

3.1 To purchase a Bundle you must be:

• (a) a resident of Australia and aged 18 or over; and
• (b) purchasing for a residential or commercial pool you are entitled to treat.

4. What’s included in the Bundle

4.1 Each Bundle contains:

• (a) a startup allocation of Magtivate, supplied in full at purchase;
• (b) a total allocation of Minergenix, which you may take in full at purchase or partly defer for staged claiming (clauses 7–8); and
• (c) where the offer specifies, a Free Gift (clause 9).

4.2 Exact contents and quantities depend on your selected pool-volume tier (20,000 L – 60,000 L). The contents that apply to your purchase are those shown at checkout and confirmed on your My Bundle page.

5. Pricing and GST

5.1 All prices are in Australian dollars and include GST.

5.2 Promotional pricing is available for a limited time and may be changed or withdrawn at any time before you purchase. The price that applies to you is the price confirmed at checkout for your order.

5.3 Bundles must be paid in full before any conversion, dispatch or collection.

6. Fulfilment: certified-stockist pickup, with a shipping fallback

6.1 Why collection from a Certified Stockist. Mineral Conversion Bundles are designed to be collected from a Certified Stockist rather than shipped by default. The initial pool conversion should be carried out or overseen by a certified Mg2plus dealer so that it is done correctly and the result meets the expected standard. Collecting from a Certified Stockist gives you access to that expertise, along with water testing and setup support.

6.2 Pickup locations. Our network of Certified Stockists is growing, so the list of pickup locations is dynamic. The Certified Stockists available to you will be shown as pickup locations at checkout.

6.3 No Certified Stockist near you yet? You can still order. If there is no Certified Stockist near your location when you buy, you can still purchase a Bundle. After your order, we will endeavour to identify and onboard a suitable local pool shop or technician near you, based on the address you provide, usually within about 2–3 weeks. This is a genuine commitment to try: it is an endeavour, not a guarantee that a Certified Stockist can be secured within that time or at all.

6.4 Direct-shipping fallback. If we are unable to onboard a Certified Stockist near you within approximately three (3) weeks of your order, we will fulfil your Bundle by shipping it directly to your nominated Australian address at no extra delivery cost, normally within 5 business days from that point, so you are not left waiting. Where a Bundle is shipped, we will provide setup and dosing guidance and remote support. Clause 13 still applies — you remain responsible for testing and balancing your water, and results vary.

6.5 Timeframes are estimates. The approximately 2–3 week onboarding window, and any collection or delivery timeframes, are estimates only and are not guaranteed. We will keep you informed, work to fulfil your order promptly, and are not responsible for delays outside our reasonable control. You can track your order, your Nominated Stockist and your claims on your My Bundle page.

6.6 Handover of the Free Gift. Where your Bundle includes a Free Gift, it is included with your Bundle and handed over at first fulfilment — at your first Stockist collection, or with your shipped order if the shipping fallback applies. If the Free Gift is temporarily unavailable at your Stockist when you collect, we will arrange to deliver it to your address at no additional cost.

6.7 Title and risk. Title to the goods passes to you once we have received full payment. Risk in the goods passes to you on collection from the Stockist, or on delivery to your nominated address, whichever applies.

7. Your Minergenix: upfront or deferred

7.1 At purchase, you choose how to receive your Minergenix:

• (a) Upfront — take your full Minergenix allocation at the time of purchase or collection; or
• (b) Deferred — take part of your allocation now and claim the remaining bags over time at your Nominated Stockist as you need them for seasonal top-ups (typically over the first one to three years).

7.2 Deferral is offered purely as a convenience to you. If you choose to defer, it is your responsibility to claim your remaining bags before they expire. We recommend tracking your remaining balance and expiry date on your My Bundle page.

7.3 Claim window: deferred Minergenix may be claimed at any time up to 36 months (3 years) from the Purchase Date.

7.4 Expiry and forfeiture: any deferred Minergenix not claimed by the end of the 36-month window is forfeited. After expiry we are not required to supply the unclaimed balance, and (subject to your consumer rights) no extension, cash payment or store credit is provided for unclaimed product.

8. How to make a Minergenix claim

8.1 To claim deferred Minergenix, visit your Nominated Stockist and present the Claim Code shown on your My Bundle page.

8.2 The Stockist will verify the Claim Code before handing over any Minergenix bags. The code is one-time and rotating, so generate a fresh code at the time of your visit.

8.3 You are responsible for keeping access to your My Bundle account secure. We may decline a claim where the code cannot be verified, where the entitlement has already been drawn down, or where the claim window has expired.

9. The Free Gift (where applicable)

9.1 Where an offer includes a Free Gift, it is supplied as part of the Bundle and is tied to that purchase. It is not sold separately under the promotion.

9.2 The Free Gift is offered while stocks last. If a specified gift becomes unavailable, we may substitute an item of equal or greater value, or withdraw the gift from offers not yet purchased.

9.3 The Free Gift has no cash alternative and cannot be exchanged for cash, credit or other products.

9.4 The Free Gift still comes with the consumer guarantees that apply by law (see clause 10). Any manufacturer warranty on the Free Gift is in addition to those rights.

9.5 If you cancel — return or pay for the Free Gift. The Free Gift is provided only because you purchased the complete Bundle. If you cancel your order or we agree to a change-of-mind refund (that is, a refund that is not required under a consumer guarantee), and you have already received the Free Gift, you must either return it to us unused and in its original condition, or its value will be deducted from your refund or charged to you. How that value is worked out, and how it is disclosed to you, is set out in clause 11.6. This does not apply to a refund you are entitled to under a consumer guarantee (clause 11.7), which is never reduced by the Free Gift.

10. Warranties and consumer guarantees

10.1 Your consumer rights. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

10.2 Manufacturer warranty on the Free Gift. Where a Free Gift carries a warranty from its manufacturer, that warranty is provided by the manufacturer on the manufacturer’s own terms, in addition to your consumer rights against us as supplier.

10.3 Registration. To obtain the full benefit of a manufacturer warranty, you may need to register the item directly with the manufacturer within the timeframe stated in the manufacturer’s documentation. Registration details (and any registration link) will be provided with the Free Gift.

10.4 Service pathway. For faster resolution, technical, mechanical or warranty claims relating to a manufactured Free Gift can usually be lodged directly with the manufacturer’s authorised service channels. Using that pathway does not limit your consumer rights against Mg2plus as supplier — you can still contact us.

11. Returns and refunds

11.1 Consumer guarantees are not affected. Nothing in this clause limits your rights to a remedy (repair, replacement or refund) where a consumer guarantee is not met.

11.2 Change of mind. Because consumables are involved, we are not required to provide a refund or exchange simply for change of mind. Any change-of-mind return we choose to accept is at our discretion and on the conditions we set at the time.

11.3 Opened or dissolved minerals. For health, safety and product-integrity reasons, we cannot accept change-of-mind returns of mineral products (Magtivate or Minergenix) once a bag has been opened or the product has been dissolved in pool water. This does not affect your consumer rights if the product itself fails a consumer guarantee.

11.4 Unclaimed Minergenix. If you decide not to claim your deferred Minergenix, the unclaimed balance is treated as forfeited under clause 7.4. Subject to your consumer rights, a change-of-mind decision not to claim does not entitle you to a cash refund or store credit for the unclaimed portion.

11.5 Stockists cannot process refunds. Certified Stockists are collection, conversion and claim-verification points only. They are not authorised to give refunds, accept returned product, or process credits on our behalf. Please direct all refund requests to Mg2plus at info@mg2plus.com.au.

11.6 Goodwill (change-of-mind) refunds and the Free Gift. This clause applies only to a refund or cancellation we accept at our discretion for change of mind (for example, returning unopened mineral bags, cancelling before fulfilment, or asking us to refund deferred Minergenix you have not yet claimed). It does not apply where you are exercising a right under a consumer guarantee — clause 11.7 covers that, and your guarantee remedies are never reduced by this clause.

• (a) Where the Bundle included a Free Gift, that gift was provided only because you purchased the complete Bundle. If we agree to a goodwill refund or cancellation, you may either return the Free Gift to us in its original, unused condition, or keep it and have its value deducted from the refund (or charged to you, if no refund is otherwise payable).
• (b) Any amount will be based on the Free Gift’s actual value (such as our cost, or a fairly allocated portion of the Bundle price attributable to the gift). Where we refer to a recommended retail price, we will only do so where that figure is genuine, current and able to be substantiated.
• (c) The amount or method will be disclosed to you before you accept the goodwill refund or cancellation, so you can choose to return the gift instead.

11.7 Refunds where a consumer-guarantee remedy applies. Where you are entitled to, and we provide, a refund of the whole Bundle because a consumer guarantee was not met (for example, a major failure), your statutory remedy is not reduced by clause 11.6 or by any Free Gift value. In that situation you will be asked to return the Bundle items, including any Free Gift and any unopened mineral bags, so the purchase can be unwound. Where a Free Gift cannot be returned, we will account for it only to the extent permitted by law.

12. Certified Stockists and changes to the program

12.1 The list of Certified Stockists may change over time. We may add or remove Stockists, or change a Stockist’s role, without notice.

12.2 If your Nominated Stockist leaves the program, closes or relocates while you still have deferred Minergenix claims, we will honour your remaining entitlement by either:

• (a) transferring your claims to an alternate Certified Stockist; or
• (b) delivering your remaining Minergenix balance to your address at no additional cost.

12.3 A change of Stockist does not extend or shorten your 36-month claim window (clause 7.3).

13. Product use, dosage and water chemistry

13.1 You are responsible for ensuring your pool water is tested and correctly balanced before adding any Mg2plus product, and for following all dosage and usage guidance we provide.

13.2 Results vary between pools depending on water condition, equipment, climate and maintenance. We do not guarantee a particular result. Having the initial conversion carried out or overseen by a Certified Stockist is recommended to help achieve a result that meets the expected standard.

13.3 To the extent permitted by law, Mg2plus and Certified Stockists are not responsible for undesired water effects (such as cloudiness, staining or scaling) or for chemical imbalances that arise from adding product to unbalanced, untested or incorrectly treated water, or from incorrect use, dosage or storage. We strongly recommend professional water testing and following the guidance supplied. This clause does not limit your consumer rights.

13.4 Pool chemistry and equipment compatibility vary. Where you are unsure, please seek testing and advice from your Stockist or contact Mg2plus before dosing.

14. Liability

14.1 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

14.2 To the maximum extent permitted by law, and other than for liability that cannot be excluded:

• (a) our liability for failure to meet a consumer guarantee in respect of goods is limited (at our option) to replacing the goods, supplying equivalent goods, repairing the goods, or paying the cost of doing so; and
• (b) we are not liable for indirect or consequential loss, or for loss or damage arising from use of products in a manner contrary to our guidance or applicable safety information.

15. Privacy

15.1 We handle your personal information in accordance with our Privacy Policy, which forms part of these Terms.

15.2 Sharing with your Nominated Stockist. To set up your collection, conversion and claims, we share with your Nominated Stockist only the information they need to fulfil your order and verify your claims (such as your name, contact details, order details, Bundle contents and claim status). Where you have no Certified Stockist nearby, we may use your location or delivery address to identify and onboard a suitable local Stockist for you. We do not authorise Stockists to use your information for their own marketing.

16. Changes to these Terms

16.1 We may update these Terms from time to time. The version that applies to your purchase is the version in effect on your Purchase Date, except where a later change is required by law or improves your rights.

16.2 The current version and its effective date will always be published on our website.

17. Governing law

17.1 These Terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales (and courts that can hear appeals from them) have jurisdiction.

These Terms were last updated on the effective date shown at the top of this page.